Valresha R. Johnson, NP

I was very happy with my care. I have no complaints.

Yeah, it just took a long time for them to, there was only two people in the office. We ended up getting me back there fairly quickly, but then once I got in the room, they said people had called in or something, but I mean, I sat there forever, and then they did a swab on my nose, and they said it'll be done in 15 minutes. Well, I actually walked out of the room to find the doctor, and then she looked it up, and she goes, oh, everything came back negative. I felt like if I didn't go out there and get her, I could have been sitting there for another half hour. So anyway, I was a little upset about that. I think maybe they were understaffed because people called in. I don't know. But that was the biggest part that had me upset. So that's it. Otherwise, she was nice. Bye.

I don't think my experience could have been better.

Nothing. It was perfect all the way around.

I really dont think improvement can be made...prismatic health was well organized they were extremely nice and I was out in 20 minutes..I gave all of you 5 stars

Everything went well!

Keep improving quick turn around when patients are sick. Thankfully they were not busy.

Everything was done and answered my questions

During off hours wait time could be much much shorter!

The provider seemed in a hurry, yes I knew they were busy but I had ?s and had to ask the nurse to have provider come back. Provider did and answered my ?s thoroughly.

The provider and the girls at the desk were very helpful and courteous. Thank you all very much. We do appreciate our practice our doctors staff and nurses.

The pa didn't not check my medical history. I have Lupus and had to explain to her why I had steroids on my med list. If she checked my history she would have known that. I also left without a clear diagnosis. I did not have pink eye but was sent in a medication to treat it

Improve handoff communication between staff members. The doctor was uninformed of the information I shared with the nurse. The visit felt incredibly rushed with very limited communication from the provider.

She was awesome, curries and tried to find out the most information about my gastrointestinal issues and send the pertinent lab order for me to have the best care assuming something was lurking beneath my diarrea and abdominal pain.

Prescription was sent to wrong pharmacy. I had my phone out and was even asked by the receptionist if they were open 24 hours . The prescription was sent to the wrong pharmacy . We were waiting at CVS I repeated CVS 3 times before leaving. The prescription was sent to 3 locations . After returning to the clinic 4 times . CVS said the prescription was tied up with the insurance and could not be refilled after waiting 2 hours. The next morning I spent 4 hours on the phone with insurance and 3 pharmacy's getting the prescription released we got the prescription 24 hours after our visit to the walk in clinic . We do not plan to use this service again.

All very good. The PA gave me the correct medication that's helping a lot. ??

Well, they took me right on in and I appreciated that, but it seemed like I had to wait a little bit longer in waiting on somebody, and I was kind of sick. But overall, they treated me real fair and real good and got me out of there. So thank you. Bye-bye.

There was nothing more they could have done. Everyone was so courteous from the time we walked in we were greeted and all the staff was wonderful. Great experience. We were in and out of the clinic on a weekend within 45 minutes!

All was great. I have been there many times before.

It was a wonderful visit

The NP has good "bedside" manners and I appreciate that. But her diagnostic skills were a little laking. I am a retired paramedic with over 30 years, EMT instructor and an ACLS instructor for over 15 years. I don't know how anyone can listen to lung sounds for 2 seconds in each of 6 fields and determine if a person is wheezing or congested? I told her I had a mostly unproductive cough, but was never told to take a deep breath. I think she is a nice person and probably has really good skills. But she needs to pay more attention to what her patients are saying to her. Maybe she has gone from basic RN to NP with no real time in the trenches. Like I said I really liked her, I just think she needs some time on the floors.

Everybody was awesome

More information on treatment

it was a very awsome time

Everyone we very professional, This was a very nice visit.

It was a good and quick visit. I was there when facility opened. In and out in 30 minutes

Not sure testing results were accurate. Didn't get results on some.

Appreciate the records of my primary pulmonary NP being available for continuity of care. Everyone from admitting, nurses, x-ray, and NP were professional friendly and caring.

Nothing since the attention was very good

Perhaps a bit more info about this ongoing COVID testing positive with symptoms.

Excellent in all areas

Everyone was so great. I would come back there.

Great service

Perhaps a discharge instruction sheet-when you are ill, you could use a reference to refresh care post visit

Cannot think of anything. I was well treated and all personnel were very good at their job.

You cannot control the amount of folks that are there for treatment and that wait time is the only unpleasant issue.

Better communication with the MRI team.

Everyone was very courteous and knowledgeable.

Staff was helpful and pleasant

Nothing. It was crowded and the staff did what they were there to do. This time of year its bad for being sick. They all did good

All good!

Nothing. Staff were excellent

I believe we received plenty of respect, but there was blood on the floor that I think somebody should have noticed and cleaned up.

tell me what is actually wrong with me before prescribing medications.

Maybe mire instructions on what to do if I need follow up

The check-in process was not good. People were coming in from the other side on the main entrance and cutting in front of me, seeing as how I came in on the other side. That's the care stay when it was.

NP Val and other staff were amazing. It's wonderful to know that this is available when regular medical is closed and not have to go to ER and face the long hours of wait.

Nothing. All went well.

Nothing,everything and everyone was perfect!!!

The lady that took my weight yelled out my weight when I was at the scale, going down the hallway, walking Into the triage room and then again when she was telling the person who was entering it into the database. I can see my weight. There was no need yelling the entire hallway my weight three times! If I wasn't so Sick I would have been embarrassed.

Nothing, it was a meaningful experience.

The experience I had with the Walkin Clinic met and exceeded my expectations. Excellent on every count.

The staff was Professional, Knowledgeable, Respectfully, and Caring. It was a Great Experience.

Everything was great

Val performed her duties above and beyond expectations. Thank you!

They all were very professional

I found all of the staff to be kind and knowledgeable. I have no suggestions for improvement.

A clear plan for exactly what to do after leaving the facility would be helpful- care at home, if you should schedule some sort of additional care appointments, what to do if there is no improvement, etc.

Everything was good.

It was all very good service

While the two first MAs were complaining about a machine and then called it retarded then laughed about it while in the room with me. As someone who works in nursing and the EMS field I personally would not use the "R" word due to it being an outdated derogatory term. Everything else was perfect.

Everything was fine.

It was like everyone I seen didn't want to be there and was just trying to get me out as fast as they could. I hurt my wrist and not once did the doctor look at it she walked in order a scan walked out then walked in and just said it's fine and walked out

I was in an exam room for over an hour. Someone should have at least popped their head in to let me know they did not forget about me. The NP did not even introduce herself when she came in the room. Only way I knew she was a provider was the name badge she had on.

Great experience overall. Thank you.

Outstanding customer service and professionalism. Thank You!

I can't think of anything. Everyone was kind, caring and listened. They were quick and efficient. I appreciated all of them.

Everyone was very good with there job and was very nice to me

Nothing, it was perfect!

Everything was fine

This has nothing to do with my care, but since you do the surveys now, The care you get is so much better now that you do the survey

Everything went perfect

I had excellent care!

It's was a great and quick in and out. That is what I needed.

The clinic staff was amazing. They were caring, informative, and very helpful. No changes needed.

Everything was very good.

Prisma health took away my sick time and call pay. Please don't pretend to care about an individual's experience. You only care about your profit.

Everything went perfect as always at the care today clinic.

Nothing, excellent in every way! I was very impressed and thankful this clinic is available!

Perhaps provide a phone number for telehealth if follow up is needed at a later date rather than having to come back in.

None to think of at this time. The staff was was friendly kind and respectful. I was very pleased with the visit and care provided.

I wish we had Follow My Health.

Everything was good

Keep doing what you're doing! Thanks to each wonderful person involved.

The only thing is that I was never told my diagnosis.

As a walk in patient ,I was treated very well with urgency. Whole crew that took care of me was great.

More staff at the registration desk with computers that didn't have to be constantly rebooted.

I'm not sure we were in an out in very short time

All was good. Even a followup call went well.

Nothing it was perfect visit!

It was not an appointment. I went to walkin on Sun.

Everything was great

Great experience as always with the CTC!

Your girl's upfront are not friendly at all,acted as if they were half asleep and hated being there,on their phones...very unsociable , unprofessional in my eyes...even the girl asking why I was there was just like...yeah whatcha here for....so uncaring

In my opinion could not have been any better

Deal with the rudeness of the staff checking you in. This is my regular clinic and I use the urgent care. I have never had issues with you taking my insurance. She wasn't going to accept me because you supposedly now don't take my insurance after having the same insurance for at least 8 years and being a customer for 9 years.

None. I was happy with the walk-in clinic experience.

I was very happy from the time I walked in the door. They were very careful with me in a wheelchair. I don't think they could have done any more than what they did. I highly recommend that place, been there before, and all the staff there were very, very nice and polite and listened to what I had to say. Have a blessed day. Bye.

You did it all promptly!

We have always had excellent service Care Today Clinic I prefer to go there rather than wait for an appointment with my regular doctor. All the doctors. All the nurses treat us with the utmost respect and really care about how we are feeling. I would recommend them highly to everybody.

My BP was not address to me by NP....when vitals were taken was told it was high 188/100 which I realized as soon as mentioned. I had to ask NP about it and she said that is why she ask if I took any medication. She did not ask about what I took. I didn't come for BP so she did not talk with me at all....no recommendation to follow up with anyone. I told her before I left I would contact my cardiologist. If I had not brought it up she would not have said anything. She was very nice and I would see her again if I absolutely needed to. Just felt she had no concern in regard to BP. I know 188 over 100 is concerning high.

The three ladies at the check in desk were more concerned talking with the AMR off duty gal there then getting me checked in fast. Then while waiting I could hear them talking across the room about how much mammograms hurt. Which isn't something anyone who has never had one needs to hear. Which is the exact reason I almost never got one because of that lie. They should had been more concerned with their jobs than talking nonsense.