Jill Suzanne Wall, PA

I was taken back right away and waited only a few short minutes for the PA. I'm so thankful for this walk in clinic and all of the people that provide professional care.

Nothing. The wait was somewhat due to computer problems- they were honest and open which was helpful.

Nothing... excellent visit

It was a great experience!

No improvement needed

Everything was good

First time I used Prisma Urgent care clinic. They were professional, friendly, efficient and tookgreat care of me. Very impressed.

This was a walk-in clinic, no appointment was made or needed. I was checked in quickly and call for treatment as quickly. Everyone was respectful, caring, and treated my issue just as fast. I was given instructions to follow with medical provider within the first week of this visit. Have an appointment for that follow up.

Was very pleased with nurses an Dr. The xray tech was also amazing with my daughter. Only concern was the long wait time in lobby. Over an hour was a little much. It was pretty pack so I do understand. The staff made up for it when it came to the care my daughter!

Perfect knowledgeable kind staff

I was treated well by everyone. I was treated quickly without feeling rushed or like a number. Well done to all.

Be a better Csuite company. Your providers are such an asset. Yet you treat them like you treat me. I'm a number and so are they. Shame on you prisma

jill was very informitive great bed side manner

Your registration person was extremely slow and the blond headed woman was on her computer speaking to someone else longer then she maybe should have the registration process for all Of Us could have been much faater

Everyone was helpful and courteous. Took care of me and addressed the problem. Thanks.

I had to ask for a urine culture after I had been waiting about 15 minutes. The nurse apologized and took care of it right away.

Yes, when I did come in, the girl did take my temperature, but if she should have put the thing in my ear correctly, she would have seen I had a fever. Because as soon as I left there, I got the same confirmator y'all have, the earbuds, and I went out in my car and checked, and I had 101.1. When I was in y'all's office, it said I had 98. Because she didn't put the thing into my ear. She stuck it in my ear, but not at the right place. If she did, she would have seen that I had a fever.

I don't think y'all could have done any better job. Y'all treated me right and took care of me. I'm taking my medication and I'm looking forward to getting to feeling better. But everything that I recall went very, very well. And I appreciate y'all. Thank you.

Be a little nicer

It took an hour after regeristing to be seen, and a half hour after going back to get an ear wax exam.

It was amazing!! I was in and out in 25 minutes. Thank you for being a great place to go!!!

I told my sister-in-law when we left there that they were so friendly..I couldn't have been treated any better..They were concerned about my problem, and I appreciate the care they gave me

No issues

I was totally satisfied with the Care I received.

Nothing. Facility and staff are top notch!

Nothing. All providers were courteous and respectful.

everything was fine. I have been to the clinic several times and I have been seen and treated by Miss Wall. she has always held me with whatever medical treatment I was there for the other day and in the past

Nothing- great job!!!!

Everything was handled efficiently and everyone was kind and helpful.

Provider Jill was sick herself, not wearing a mask

Great job, busy day for everyone yet all staff in good are ready to serve at their best!!!!! You have a great crew there!

I was in awful pain and several people came to see if they could help me. Everyone was very kind and respectful.

I was very pleased with my visit. There is nothing that could have been inproved on.

It took 2 hours to from the time I walked in to the time I left! I was very sick coughing non stop. When I left the pharmacy was closed so I couldn't get my prescription for cough meds.

Everybody was great

None, great job by all!!

The best staff please tell them!!

They never told me what my BP was or oxygen level. They took it but neve r said anything.

Everything went just fine. There were no issues at this time.

I think everything was covered well.

This company needs to treat the Dr and nurses and staff with better seems like some are not happy with the change some has left overthe change notsure why but its on Facebook about this company on how there just money hungry they don't care about people's health ?

I was very pleased with the care provided for me.

I was cared for in a efficient, timely way... thank you very much!!!

They gave me a shoe that didn't fit, now I can't hardly put any weight on my foot. They should have gave me the boot I asked for. Now I have to see my doctor today because the pain is all the way up to my groin.

Ms Wall told me my EKG and x-ray were normal. Then I get notification they both were abnormal. Who is right? Or does she need to learn how to read test results.

I had to use the clinic because I could not get an appointment with my Dr. The call center is a mess and seeing Dr is weeks out for any issue. On a side note, trying to leave a not for aa nurse is stuod! Their messages r far too long and are not helpful. And why can't the pharmacy get a refill?

It was fine for a walk-in clinic, not my regular doctor

I'm not even sure the provider gave her name. The nurse was excellent and treated my child as a child. I wished they would have offered a steroid shot for my child's croup instead of oral.. he refused to take it due to taste and we ended up at an urgent care several Hours later to get an injection.

One way they could have improved trust would be to follow their intention to set up an appointment with a specialist. It didn't happen. I still haven't heard from them. That's all.

Tried to schedule with pcp and waited over 5 min for scheduling and they never picked up. Went to clinic instead and PA was terrible. Not my normal experience. Also didn't like signing new paperwork electronically that I couldn't read. The receptionist just had me signing in a box.

It was an excellent visit. Made me feel comfortable and gave me a much better understanding of what I was dealing with.

The line was very long for registration and there was only one person that was behind the counter and she had so much to fill out and do that it was taking her a very long time. So it was a very long line, a lot of waiting for people. That was a pretty bad experience.

Have more personnel to register people arriving at the Care Today Clinic. I had to wait over n 20 minutes to register.

When you think a facility couldn't get worse than it was prior to Prisma taking over, you're proven wrong. The check-in process was unnecessarily confusing, the wait time for it being so early was excessive, and the NP that saw me not only jabbed my ear once with the otoscope, she did it twice and it was very painful. Although she said my ears look great, I'm 5 days into this and my ears are still in severe pain. I was there 2 hours and the NP was in my room for less than 3 minutes. I'm sad that our local hospital/medical center has become a place you can't rely on.

NP spend 5 minutes with me I spend more time in waiting room.

Visit was very much impressive

It would have been nice to get written post suture instructions. I received stitches. When I walked up to the check in desk the lady never acknowledge me and got up and left .... Never said a word to me. I was being seen due to a fall where I injured my knee and ankle. When the other receptionist was free after checking in the patient she was with it took her about 3 minutes to acknowledge me, she said "Did she leave" referring to her coworker. My response was " Looks like she did". So she ask me to come to her side of the check in area. I was checked in and was called back pretty soon after being checked in. The X-ray tech was the nicest person I encountered during my visit. She was so sweet and was carefull with my injuries during my X-rays. We talked about how I got injured and how I live alone now since my husband passed away recently. She said she would keep me in her prayers. I think a lot of people use that phrase and never really do it, but i think she really will / did pray for me. All in all staff was nice and took care of my need. Did their job that was it. I just really did not get a caring vibe from anyone except the X-ray tech.

There was only one person at the registration desk and the line was very long. I believe this was due to computer problems. Would have been nice if you had more personnel at the desk.

I went to the Clinic, so I didn't make an appointment. I was seen quickly and professionally. My PA was on top of things and got my tests done quickly! I will return again!

I was pleased with everything

Given that it is a walk-in clinic for Blount County Employees, it is handled to the best of its abilities with the waiting area, wait time, and staff available. I am happy with the care I received. A student nurse did take my vitals, and the nurse relied on that student's numbers.

Had to wait too long for someone to come in and clean my cut and give me a shot.

No, your folks did a great job and I did not have to wait to get care. Thanks.

The only negative thing I have to say is that the wait time was a little frustrating. Not so much as the time frame, considering it is a walk-in. After we checked in and other patients checked in after us, the patients after us got taken back before we did. We waiting a little over an our and a half and my son had a fever and was not feeling well at all. I understand the wait times, I just feel like we might have been looked over and it was frustrating.

It was a long wait, the lobby did not seem that busy,

EXCELLENT AS IS

The lady at the reception desk was not nice at all, so my first impression was not good.

Was pleased with Jill's communication at urgent care. It was difficult for an IV and they needed three before catching a vein. They were very apologetic and trying very hard. Was overall very pleased with their professionalism at urgent care. Did not have the same experience at Prism Hospital. Moving forward I would utilize urgent care services again, however, we will unlikely opt to go to the hospital again.

The problem was with the lab. They took two swabs. I waited for 20-30 minutes. They came back with the results of the nasal swab, but not the throat. They did the throat about 20 minutes later. I was ready to leave and opened the door when the PA , who was great, returned.

I went in late so it wasn't very busy

Fast and effective. Nurse practitioner was great!!

Talked respectfully and tell patient what's wrong and what to do. Don't be rude and condescending

The triage nurse was super!

Been move timely in call in my prescription.

Service was excellent.

I did a walk in at urgent care. Was in and out within an hour and taken care of very well.

Nothing. You did great!

Very satisfied with the help I receive from the medical personnel.

I have no complaints. There was a significant, but it was understandable and not a problem for me.

I really have nothing to add to my visit, except I did have to wait quite awhile to be seen.. I wish there was something that could be done about that . Thank you so much. Ms Jill was so very nice and professional..

Everyone did a great job and fixed the problem with proper meds

I went to clinic because after 3 call's to my primary care Dr that works there I couldn't get anyone to return my calls. I was in excurating pain. No called about my x-ray and lab orders were lost. So I'm not pleased at all about the situation,but I'm at their mercy....so what can I do?

The nurse was amazing but the PA seemed a bit annoyed when I talked to her. I feel like she could have done more for me.

Helped me more with my illness

Everyone did a great job

I was pleased with the service, however I could not answer the hand washing question accurately because I don't remember seeing anyone wash their hands not to say it didn't happen.,

Everything went very well. I was treated very well and very kindly, and I felt that everything was addressed, that I had talked to Jill, who was the PA on duty that night, and she did a good job giving me some stitches and, you know, telling me what medicine I would get and that sort of thing, and making sure the prescription got to Walgreens, so everything went well. Thank you.

All good

It was a very positive experience from beginning to end

The registration workers at the care today clinic are ALWAYS on their phones. Highly unprofessional in my opinion.

Continue with current plan of care and supportive manner

I was treated very well. I'm very pleased with everything that was done. The nurses, the PA, everybody was very good. I don't have anything to improve.

I think it was an excellent visit. I can't think of a thing

Got great service

I was very appreciative of the care I was given

I can't think of anything. Everyone was very professional and offered me a wheelchair in case I wanted to use it.

The care I received was just fine. The PA asked questions for the info she didn't have right in front of her and I had no problem answering. She provided me with what I needed, which was an antibiotic for an abscessed tooth, since I couldn't get in to the dentist until the following week. Always good to get those under control as fast as possible. She was very nice.

It was fast and efficient so I have zero complaints

It was great. Nothing more was needed.

I was seen in the Care Today Clinic it was after hours so I had to go there instead of seeing my provider.

No radiologist there to read my x-ray reports to see if my ribs were actually broken or not in the fall.

No comment really. All went well.

The waiting room was busy; I had to wait around 1hour or so; nurses were calling each patient for blood pressure and vitals, when I went back the assisted nurse took my blood pressure so fast that I noticed she wasn't even looking at the pressure gauge; and when it came to my temperature the thermometer was not even in my ear!! So maybe nurses need to be more careful and patient and slow down and access patients when more caution! My BP is never this low and I understand staff was busy but slow down!! Other than that everything else was fine the PA was very calm and patient she was very concerned about my situation and got the ball rolling immediately!office staff was great; even while so busy there was only one lady at the desk and she was amazing!

Everybody did a great job taking care of me. Thank you