Andrew Thomas McGown, MD

Everything was great.

Couldn't ask for a more pleasant experience

Your staff member was always courteous, kind, and caring

I don't know of anything else. They were very respectful and listen very well. I enjoyed my visit with them.

All is well.

Slow Dr McGown down

Continue care

Dr McGown is such a great doctor. His bed side manners are out of this world!! I'm so glad I can call him my doctor.

If this group won't schedule for 5 minute visits! There is no way to have a conversation with the providers. Walks in says hi, puts on gloves gets the syringe, gives shot sticks on the bandaids and says see ya next time!

Slow down! Rushes!

Dr. Mcgown is an excellent doctor. He already provided compassionate care, and he listens really well and he understands my problem. I give him an A plus plus.

I don't like having to check in twice. Once on the ground floor and again on the 2nd floor. One check in should be enough.

Simply the Best

The provider and staff was professional, courteous and respectful. Also, answered questions and offered assistance.

I was very satisfied with my visit.

Dr. McGown and the whole staff was very professional, knowledgeable and respectful. I highly recommend all of them!

All good

Everything was great!

Pretty much satisfied.

Ever tbing great.

The doctor appears to be in a hurry to handle me and move on to other patients. Would appreciate more time to discuss all of my concerns.

Because told the nurse I had too over veins in my right arm she started the prices anyways. She got sorting irritated because I said I had too over veins but she really did not listen to me.

Would have like more time for my visit felt hurried

Long wait

Yes, I called to request information back from a doctor several days ago, immediately after my appointment, and no one has called me back. Thank you.

I love Dr. McGown and staff

Dr. McGown and the attending staff did a great job in carrying out the exam and answering questions. They provided additional information about options for treatment of my knee and they assisted me in arranging for an examination of my hand by a specialist. Great team.

Everything was fine

I trust Dr. McGown implicitly but on this particular appointment he and his nurse seemed to have a preconceived idea of why I was there (injections) and did not really ask about my specific complaint or take time to listen to why I was really there. Nor did they really address The message I had sent on my chart over the weekend, and it was never answered. This is not typical; but I do wish he would take a little more time to listen and not talk. Also, several of the staff seem to be wearing cologne/perfume. Since patients are asked not to even come to the office with scented lotion I find this a bit offensive, especially during this allergy season. This issue should be addressed. Third, I asked both my office and the front desk about the possibility of being picked up out front by a wheelchair and was told this could not be done, that I should have someone come with me. This definitely needs to be addressed, especially at an orthopedic facility. I find this request to be normal, and I find the whack of wheelchair assistance to be ridiculous at a modern new facility.

Everything was outstanding

Have always had a great visit Friendly staff

Would be nice to have the different positions listed in braille by

Everything is great

I was treated with respect and care. Everyone spoke clearly. I am very pleased with my care.

Keep doing what you are doing. No need to change.

Best service.

No issues

Very pleased ?!

N/A the time and treatment were fine

Everything was just fine

Everything was great staff and Dr

Everything was in a professional setting and courteous.

Make sure you do not drop the ball with the request from my insurance company . I waited 3 months to get a Gel shot in my knee only to go and was told the paper work was not submitted to my insurance for approval . I was very upset. I wasted a day . And now I have to wait 4 to 6 weeks in pain and missing work due to the pain in my knee. I can barely walk . I was very disappointed . I asked for a handicap sticker request for the DMV and was told I was not there yet to need a handicap sticker .

Everything was good. I could find somebody closer to where I live to go to, but I really like Dr. McGown because he always tries to put me at ease when he's going an injection.

Great Service!

This office was perfect. The doctor an the assistants was like a DREAM TEAM. I respect an appreciate the care I received

Care was top notch and I cannot think of anything that would have made the visit better!

The front desk staff where u check in was not very pleasant. This was the second time I encounter that. Dr McGown and his staff was super!!! I always have a pleasant visit with Dr. McGown. He is truly one of the best physicians ever.

I actually felt my time was wasted coming to office visit because the treatment I was suppose to get was not completed.

Provide transportation for those who don't have it

I feel I was given the care and consideration needed for this visit. Thanks

Yes, I had a very good experience. Everyone was really nice. Excellent experience. Keep up the good work. Bye-bye.

Visit was perfect!

Didn't have any problem everything was good

Everyone was professional, understanding and caring.

Sorry it to far for me to drive now that they have move. I will not return

It took more time to check in than the actual visit with the doctor.

Wonderful,and Knowledgeable Staff.

More information on post injection site care.

Can not not think of anything needing improvement!

Everything went smoothly!

I think the doctor should have notified me to do follow up X-ray on knees. I was the one to bring it up. He is very nice and respectful. Not happy they moved so far out! ?

I received excellent care, no issues!

I really enjoy going to Dr McGown office cause the staff is very friendly and always there for you and always smiling and Dr McGown is a wonderful Dr with a wonderful personality.

All well done

I think everything went very well. I can't think of anything that could have improved my visit.

Nothing all was great

Visit was perfect.

Very courteous and professional visit!! Went very well

I had no problems. Everything was very satisfied. Thank you.

The staff from start to finish was accommodating and efficient.

I couldn't add anything. Dr McGown is always so compassionate and friendly. He is a gifted doctor and I'm very thankful to be under his care! His sense of humor is just icing on the cake.

I had to wait almost 30 minutes in the exam room.

Nothing. Can't fix it if its not broke.

The team are friendly and efficient. No changes recommended.

My care met all expectations.

Everything went very well!

The visit was perfect

I am satisfied.

Nothing. Everyone is always helpful and caring.

Everything was beautiful

Nothing could have been done to improve svc @ my visit.

Staff can't get no better n my Dr is wonderful

Yes, Dr. McGown's crew is always very helpful to me. They look out for me. They're aware of my case. They always know what I need with my needs. And I just thank them for being so aware of my needs and taking care of me. Thank you.

No complaints

My care was executed with extreme excellence and could not possibly have been better. From the support staff on to the Doctor I was treated with excellence.

No suggestions. Dr. McGown and his staff are top-notch.

I was extremely confident with the team.

I understand this is a new facility and you are working the straighten out the wrinkles. We encounter a delay in checking in on the second floor, I was not sure why the delay was but it made our appointment late for about 30 minutes.

I was cared for with my interest and medical need thanks to everyone for taking care of me to get back to my family

I can't think of anything at this time. Everything was done very well. Staff members were very nice & professional.

When Dr. McGown said he will order x-rays while I was there why couldn't I have gone to x-rays the same day while I was there which was down the hall. Don't understand that and I payed another $45.00 twice.

every thing went well.

The Doctor, nurses and all the the staff were GREAT!

I had to wait for 45 minutes for the appointment - the nurse said that maybe they lost my name. I had to check in twice - once in the lobby and again on the floor where the doctor is. This never happened in the previous location. I also don't like that they have moved so far away from downtown now.

Eccelent service

I only come to receive an injection so there isn't really much of an opportunity for interaction. However the little that I do have is always pleasant and very respectful.

Can't think of anything, everything was fine.

I felt very comfortable and I was treated with care and respect at all times.

Everything is fine.

Service was exceptional.

All staff is professional & helpful; pleasant... always make me feel comfortable as they are all vary competent !!

I could not ask for a more pleasant experience. Everyone was excellent

None. Everything was great!

What you are doing seems to work.

No issues from me as of now.

Everything was good

I wish you could come to Medical Park #14 some because this is so far for me. I don't drive so I either have to pay $80. round trip for a cab or get a friend to take me.

I don't have any suggestions. Dr. McGown answered all my questions and designed a treatment plan to meet my needs and upcoming travel schedule.

Keep up the good work

Appointment was perfect. Everyone was friendly and polite. The physician made me feel comfortable and I trust him. His manner is impeccable.

On time visits.

I was treated very well!

I need to go back over one because I didn't hear it and I hit the button before I heard it. See, could you go back to one and let me hear that one number one? Because whatever it would have been, it would have been most definitely. If I hit the wrong key, I'm sorry. Because Dr. McGown and his staff are great. I was referred to him by a relative and he's been everything they said he was. Very courteous, makes you feel at home, concerned about your health, and if it's not working, he's willing to do something about it, to let you see somebody else or tell you what your pros and cons are. He is an excellent doctor and I like his staff. They come in with a pleasant attitude. Everybody's really nice. But I think I hit the wrong button on number one. So please change that to most definitely because it went off before I could hit it and I hit one and I think I hit the wrong number on that one. Thank you so much. I appreciate the staff there and they're what all y'all do for us.

I can think of nothing that would have made my visit any better. Dr. McGown was very kind, thoughtful and very caring of my needs.

Any desk should help make an appointment rather than push doing it online. I want to see a PCP at your facility and no one would help

I like the physician, but when you complete the health questionnaire no one reviews with you your answers. It took more time with the check in registration process than with the the time spent with the physician.

None I can think of. Excellent visit and care.

Very good experience.Staff knowledgeable of my visit.

Visit was perfect.

I was treated with utmost respect and courtesy by everyone with whom I came in contact.

Maybe written instructions for aftercare.

Redundancy in check-in in lobby plus on second floor seems unnecessary for returning patients who know where to go and what zone in which to sit.

N/A Everything went very well.

I was real lease with Dr Mcgown he does treat African Americans with respect

I can't suggest any improvements at all because everything about my visit with Dr. McGown was totally satisfactory.

I can not think of anything. I had a very pleasant experience.

Everything was as I expected; the doctor and staff were very professional and friendly.

Always recieve great care at this location.

Your 1st floor registration people are not as professional as they should be.

More education about the shot that I was getting.

I can't think of one. Dr. McGown and his team were courteous and professional and a pleasure to deal with.

ALL OF THEM WERE AWESOME!

Visit went excellent

I HAVE ALWAYS BEEN TREATED AWESOMELY BY THE DOCTOR AND ALL THE STAFF!

Thanks for calling and I've always got absolutely my appointments. I think you've got a wonderful crew, wonderful doctor. Thanks for calling. Bye-bye.

Everyone has been doing a great job with my issue

I must say it was very different from my first experience in rock Hill. He was so professionally. I didn't even feel the shot. I had a fear because of my first experience, but I feel very comfortable with the way he do things I will always go to him and recommend him to anyone.

Everything is good

I really thought the entire visit could've been done over the phone or online. There was no examination or testing, just questions. Information was given out but could've been done in any other way not requiring an actual visit. Evidently my visit was needed for insurance billing purposes.

Everything was perfect.

There was NO indication that I needed to check in downstairs before go to Orthopedic. I waited over an hour before I was seen. I even checked in at Orthopedic before my appointment. Prisma needs to inform patients as they enter to check in downstairs before going to their doctor!!

More time with the doctor. I think I may have spent a total of five minutes with the doctor.

The receptionist at the check in desk on the second floor was constantly complaining about her workload. Then instead of calling me to the desk to tell me which waiting area , she yelled at me across the room.

Awesome and professional care

I have full trust in Dr. Mcgown

It was good care

Everyone was courteous and friendly

Everything was fine. Had bonobos. Everyone is very caring.

Nothing I didn't have any issues..

Everything was perfect they were all so professional an very nice to me As Always

I want to thank everybody who help me that day even my doctor even his help I really appreciate the kind words that my doctor spoke to me. He's really good and I appreciate that. We need more doctors like him because he makes you calm and not afraid to talk to him. Thank you again.

More emphasis on change of location of appt

It was all fine.

There are not enough bathrooms in the public wedding room.

Everything was perfect. The facility-is nice and clean and it is brand new but everything was nice. The staff was remarkable. Oh my goodness they were awesome. Everybody treat me with respect it was so friendly. Dr. McGown is one of the nicest caring Dr. I seen in a long time.

Nothing. The doctor and the staff are very nice and engaging.

Not a thing. Everyone was nice and the place was clean.

Doctor is amazing but he was in and out so fast. Didn't get to ask it talk more about what the next steps were

Registration could have been a little bit smoother and a little bit more friendlier, but Dr. Andrew McGowan and his staff back in the back, they're all just wonderful. Overall, I have been very pleased with him. He was recommended to me and he's been one of the best. He really has. Thank you.

If I have been to the provider within 2 weeks, perhaps I don't need to answer those questions again and again and again. My knee shots are given 5 weeks in a row (or a little linger between shots depending on the schedule).

I encountered no issues

Let me know that your location had changed. I went to 14 Medical Park as I was told when I made the appointment. While there, I was told Dr McGowan was in his Northeast office. I then went to his northeast office only to see a notice on the door that he had moved. I then went to his new office. Not Dr. McGowan's fault. I would have been nice to be notified that this change happened. I was not notified.

I had no idea the practice had moved to a new facility. Arrived at Northeast location on Farrow Road to find the building closed. Other patients were in parking lot similarly confused. Need to notify patients of new location

Thx u Dr. McGown and staff for the great job you r doing I give them a 10

Just keep doing what you are doing

The doctor and his staff were outstanding, no issues. What could have happened is more of an alert on the office changing venues. I didn't notice that on the original appointment you must have changed the address. It wasn't made well, it didn't make me well aware that there was a change, so I went to the old office first and then had to rush to the new office. So a better job on communicating the change in the office location.

Everything was professional. I trust staff and I feel extremely confident with them

I was treated great as always

Every thing was excellent ???

Everything was fine I couldn't have asked for anything better

I was happy with my treatment and Dr. McGown and staff.

Absolutely nothing! I wish ever provider we utilize gave this level of caring and respect!

I was treated with respect. I have no complaints.

"I received an appointment reminder with an incorrect address, which led me to an empty, closed building. I had to call the office for clarification and was then directed to the correct location about 10 minutes away. While the staff was helpful once I reached them, the incorrect address caused unnecessary inconvenience. I would appreciate improved accuracy in appointment reminders to prevent this issue in the future."

Satisfied with great service to seniors.

everything isfine

I was very satisfied with the care and respect that was provided to me by Dr. Andrew McGown who is always kind, caring and very competent. He is very professional and his team members or associates are also very courteous and helpful.

Everything was good.

Very good experience. Thank you for caring.

Not a thing, every single person I came in contact with was very nice,polite and professional

The new facility is very nice and as always the staff and care were outstanding.

Everything was amazing!

I have no suggestions. I truly like Dr. McGown and his staff.

Love new facility, and was very pleased with the treatment I received.

The staff was exceedingly caring and professional. The new facility is beyond compare Dr. Andy Mc is an asset to your hospital

All was well

Nothing everything was good and everything was clean

The visit seemed a little rushed. On the prior visit I was there to receive a gel injection, which until then wasn't told that it would be a series of three injections. It's not easy to see a doctor and ask follow up questions. I need al the necessary information at that time. I do realize most medical stuff is everyday routine for the medical staff. But, it's not for the patients. So, they may simple forget sometime. I am aware of the message system in Mychart. Which, the last time or one time I asked more than one question and only one was answered. Another time the answer was partial and not a direct answer. I asked what foods would benefit my condition and was told what to avoid instead.

No suggestion. I fully trust Dr. McGown and all staff members.

Very good experience great staff.

The new facility is gorgeous, with plenty of seating for patients. The service reps were very helpful. It was a good experience.

Everything was good keep up the good work

I complained at the facility about the staff at the entrance and the orthopedic check in. Staff at entrance were borderline rude and not at all helpful when attending a new facility. Sign at Business Park was wrong indicating new location would begin 11/10/25. Kiosks were confusing with NO instructions!

I checked in on my chart, but as always it took longer to check in at office then checking in on line and seeing Dr. Check out for next appointment was no problem as always.

Everything was great!!!

All was great

I love you all!

All good

No complaints at all! It was at the new NE facility and everyone was nice, polite and friendly!