Michael Patrick Horan, MD

This was our first visit since the registration and check in process was updated. Last visit was 3 weeks prior. We of course walked all the way to the suite for the appointment where we were then told we needed to go all the way back upfront to register and check-in. At that point I did see a sign. The signage at the main center desk was on a dry erase board and partly wiped off. There were three ladies at the desk, I'm surprised they are letting patients walk all the way in without at least speaking because we were not the only ones. The physician was great as always, super nice. Upon leaving, we did not notice a sign and was just directed straight out and again walked all the way to the front and had to come all the way back into the suite to check out. I will say the lady at the checkout desk in the suite was not the friendliest. I am familiar with the healthcare settings and do know that patients do not read signs however, better signage at the main entrance and not on a dry erase board could have been visually more appropriate. I'm sure the three registration ladies at the main entrance could be busy at times, but when they are not to maybe address patients when they walk in especially with the new process in place. Another suggestion would be to add a note in my chart to register at the main entrance desk. This may be a great idea to help the flow better for the facility, but seemed a bit confusing.

Everything was great ?? thank you so much!

Excellent care

I don't have anything to add everyone that I came in contact with from start to finish was very nice and attentive and spoke to me and my daughter and I appreciated that.

N/A. Everything went smoothly and quickly.

We had a great experience.

Nothing. The visit was very professional and curtious. My son's doctor was very knowledgeable and attentive. The visit was efficient and fast. I loved everything about it. Keep up the great patient care ??

Nothing! Very courteous, kind, and respectful.

Our visit was very good! I cannot think of a thing I would have changed or added to the visit.

Everything was great

Nothing, we had a great visit.

Everybody was really kind, helpful, and patient!

Provide some sort of information about financial assistance if insurance was not covering a great percentage of the bill.

I had a great experience at the ortho office. My only suggestion is our cast tech was on her phone the whole time from the time she came and got us to the time, like throughout casting his arm. She had it sitting on the table watching it and an ear plug-in and just wasn't fully kind of engaged in what we were doing and then seemed a little seemed a little aggravated with my son moving, which I mean is expected of a five-year-old. However, I think she could have been a little more engaged as well. So I work at Prisma Health. I know that we shouldn't have our phones out like that. So maybe just you could put the phone up while you're casting an arm. That's my only complaint. Other than that, great experience. Thank you.

Dr. HORAN and staff did an excellent job as always!

I can't think of anything, this appointment went great!

Everything went great

Can't think of anything everyone was fantastic

This visit was awful, to the point we are switching to another provider. I would not recommend any parent and child to this type of establishment.

Every one was so kind. Thanks

Dr. Horan is absolutely wonderful. He is patient and takes his time to answer all of our questions. We do not ever feel rushed or have any concerns with his care plan. We enjoy seeing him and his staff!

Great people

We truly had the best experience! Thank you all so much!!!

The casting staff was fabulous, but I didn't feel like they had looked at my son's x-ray, period. Also, it seemed like we should have just had an opportunity to very quickly touch base with the doctor, not just the casting staff.

NONE! Dr. Horan is the best!

Nothing!! You guys are an amazing team together

I can't think of anything awesome doctor and practice