Mark E Robinson, MD

I can't say because the attention and attention to detail was so refreshingly exceptional! Valerie was great up front. Alexis was super in the prep Dr. Robinson is always outstanding.

Keep doing what the doctors and staff do best great people working at the office

Need to update clients if doctors are running be hind schedule.

Service and Treatment was extraordinary!! No, improvements needed

I don't know is any way. Everyone was great

My appt was for 3:30 pm but I was not seen until about 4:30 pm.

Registered for 1:30pm appointment. Noted area emptying out by 2:30 and new group of patients coming in and being called. Checked at the desk and apparently my registration was not completed. Nursing staff was not informed that I was there. Of course the individual doing registration must know they have completed the process.. Also desk personnel might survive the waiting area and note someone sitting too long. Left the facility at 4:27pm

Everything was fine

No improvement necessary!!! A-1 service!!

Nothing because they are all so wonderful at this office. It's a pleasure to come to these office always everyone are so so nice.

Improve timely delivery of services. Spent long time just waiting!

All ok

My last 2 visits I waited more than an hour in the exam room to have the Dr see me after the nurses had finished with the preliminary eye exam.

It was a long visit. The waiting was long. Other than that, the employees was fine. The doctor was fine. But the waiting was just too much.

Nothing. This group is outstanding - they care and support their patients!

Everyone I encountered treated me with the utmost respect keep doing what your staff is doing

Everything was great

Everyone was professional

I wish the wait time once in there care in the back was less. I was in office waiting for almost 2 hours.

No complaints. The entire visit went very well.

Less time in the waiting room.

Everything was good

Nothing. Dr. Robinson was KIND first and foremost, smart as a whip, and listened to me.

Every aspect of this appt was excellent. Keep up the good work .

I felt respected, supported and trusted everyone. The only thing I would change would be how long it took for me to complete the appointment. I checked in at 3:15 and did not leave until 6:30.

The time of my appointment was two hours after I finally saw the doctor. So we're there, I would say, for a suggestion is don't overbook people. And if they have a 9 o'clock appointment, make it if they see the doctor at 9 o'clock.

Other than wait time was longer than usual, very positive experience.

Front desk personnel could benefit from customer (patient) care training. No greeting or acknowledgement that I was standing there to check in or check out

Don't let your patients sit for 1 1/2 hours wondering when they will see the doctor. I never did see the doctor that my appointment was with. I arrived 15 minutes before my appointment time which was 2:30. I left after 5 with dilated eyes and total darkness. I told the Dr that I hadn't driven at night for years so I was a little worried about driving home. No response.

Yes, I would have liked to have found out what the future held as far as my eye condition. Thank you.

can't think of any improvement needed.

No improvement needed, always a pleasant experience.

It was a rather long wait this time that's all.

It took a very long time - 4 months to get an appointment. The staff was amazing!!!

Very satisfied

I don't believe they could have done any betty than they did.

No improvement needed. Everyone, from check in to check out, was kind and personable, professional, compassionate and competent. Dr. Robinson and his resident were wonderful!

So far ,they doing a good job, please it up

Our appointment was at 2:30. Got called to the back about 3:15, however we didn't see the dr until after 5:00. I had to come out of the rm and ask were we still gonna be seen.

The wait time to see the doctor is too long. I waited 2-3 once taking to the exam room to be seen by the doctor. It is very hard to get in contact with the doctor and his care team. I sent a message through my chart 2-3weeks before the appointment and no one has got back to me yet.

Excellence

No. Everything was very good.

Shorten wait time to be seen.

Dr. Robinson and his staff are always kind and knowledgeable of my health concerns.

This group is top-notch and I feel so blessed that they are part of my health care team!!

Job well done Thank You to entire team

Great visit.

everyone was very helpful a nd Dr Robinson is the best

I was well satisfied.

Everyone was great

I answered no to one question as I wasn't seen by a nurse. I did wait several months to be seen.

By letting the patient know that the first visit is a very long visit.

I have zero complaints. It was an exhaustive 2 1/2 exam. Harley was fantastic and very caring. Dr Robinson has a great demeanor and appears extremely specialized in his profession

I was very favorably impressed after a couple of days of sorely lacking treatment elsewhere. It was greatly appreciated.

The wait time was ridiculous. Whoever books their appointments should be fired. Even the doctor told me I should find a provider closer to my home because of the long wait times in this office. I was there over 3 hours for an eye exam. That's unacceptable.

My visit was very nice I was treated very respectful and I felt very comfortable

Make some of the eye testing equipment more conducive for the Elderly or Physically challenged.

They treat me like I am family every time I go in they all treat me with dignity and respect. I tell other family and friends about how they are I recommend them to everyone. I Thank God for them .

Very professional, knowledgeable and courteous. I wouldn't change a thing

Dr Robinson and his staff treated me with me with the utmost respect and answered all my questions that I had. Thank you!

I was mostly satisfied.

I don't know of any other way it could have been. they treated me very good the nures she was awesome ??????? keep it up.

Remain the same. I wouldn't have any other way.

Respond to messages on my chart

Dr. Robinson is one of the best doctors in Columbia. He is never in a hurry and listens to my every word. Y'all are fortunate to have him on your staff. He has been my doctor 10 years. I trust him completely. The office is always clean and the employees have been trained well. I look forward to my visits.

Waited 90 minutes past appointment time to be roomed.

It means something to dissolve, so they won't have to dissolve the tumor. They could have described a pill or something to dissolve the tumor, but it can't do the blood work.

Was very satisfied with treatment received

Keep good work up

None .Awesome physician Dr.Robinson

Doctor andasssistant were excellent

Everything and everyone were kind and polite

The wait time between providers was ridiculously long

Two techs saw me & the second one repeated some of the same tests/ procedures as the first one did which I find redundant & possibly double charging. I realize that hands-on is the way to learn; however, it seems to me that techs could go in together to observe & take turns doing hands on learning; thereby cutting down on inconveniencing the patient by having to wait so long to see the doctor.

Great staff

There is nothing to improve your service.

Can't think of a thing. Excellent care from every single person.

Very professional and kind

None at this time. I received seamless care from the front desk to the doctor.

I was very pleased with Dr. Robinson. He was thorough, he was interested in what my problem was, and I need him to get my prescriptions to the medicine mark so I can get my medicine started. Thank you.

All well

There is nothing I can complain about. Dr. Robinson and staff was very professional and very caring towards me thru my entire visit and I Thank Dr. Robinson for his promptness, and kindness towards me with my office visit.

Everything was fine.

Keep up the good work!!!!!!!!!! 10

I cannot think of one thing as I believe I received exceptionally good care from everyone I was in contact with-from entering to exiting.

I can't think of one because I was treated with the utmost care and respect.

I can't think of a thing. Everybody is great.

Shorter wait times, I waited two and a half hours before they called my name. That is definitely something they need to look into. Wait time is horrible, absolutely horrible. Thank you.

Everything was great!